Frequently Asked Questions

  • Orders
    • Do I need to register to place an order?
      No – orders can be placed without registration by selecting the “Order without registering” option in the shopping cart.
    • What are the benefits of registering?
      First of all, you can take part in our loyalty program. You won’t have to fill in your data the next time you order, and you’ll have access to information on the status of your orders and your purchase history.
    • Can I order by phone?
      Yes: If you don’t know how to place an order, if you have doubts or you just have a problem with your Internet connection, get in touch with us by e-mail or phone.
    • Where can I find information about product availability?
      Information on a product’s availability is found on the page for that product.
    • How can I check the status of my order?
      You can monitor your orders by clicking on the link sent to you in the e-mail confirming the shipment. If you’re a registered user, you can also check the status of orders on the Your orders page.
  • Invoices
    • Do you issue VAT invoices?
      Yes. For every order, we issue a proof of purchase in the form of a VAT invoice, which is sent along with the shipment.
    • Where can I find the invoice?

      The invoice is attached to your order. You can also find it in the e-mail confirming your order. Registered users have access to all invoices in the List of invoices tab.

    • There’s an error on my invoice. How can I correct it?

      If you supplied erroneous data for your invoice, please provide us with a correction notice and send it to our corporate e-mail address. You can also contact us by phone, and we’ll give you detailed information on how to proceed.

    • How can I get a pro forma invoice for an order I’ve placed?
      If you need a pro forma invoice to be able to execute payment, just write a note in the comment section of your order, or let us know by e-mail.
  • Payments
    • What currencies do you accept as payment?
      We accept Polish złoty and euros.
    • What payment methods can be used?

      Online payment (PayU) – the recommended, fastest payment method. Online payment allows a direct transfer from your bank account or payment by credit card.

      Traditional bank transfer – If you choose a traditional bank transfer, write the order number for the payment into the annotation of the transfer. You’ll receive the transfer information in the confirmation e-mail.

  • Shipment
    • What countries do you ship to?
      We ship to all European Union countries.
    • What shipment methods are available?
      Your equipment will be shipped using FedEx, UPS, TNT or DHL
    • How soon will I receive my order?

      The delivery date depends on product availability, the time we need to prepare your order and the shipping time.

      Information on product availability can be found on individual product pages.

      If a product is unavailable, information on the delivery time is established case by case.

    • How is the shipping cost calculated?
      The shipping cost is calculated directly by the delivery company. The amount depends on the weight and dimensions of the product and the destination.
    • How can I track my shipment?

      You’ll receive information on the planned delivery time in an e-mail after the product is shipped. That e-mail will contain a unique order ID number and tracking number for the shipment.

      The same information on the order and shipping are available in your account, in the Your orders tab, in the details of the order.

  • Claims / Returns
    • Can I test a product before buying?
      Yes, selected products can be tested before you purchase; arrangements are made individually. For more information, contact us.
    • Are all products covered by a guarantee?
      All new products are covered by a guarantee; the conditions are set by the producer. Guarantees for reconditioned products are found on individual product pages.
    • How can I report a malfunction?
      Claims can be filed by phone or e-mail. Our employees will discuss the conditions with you and indicate the address where you should send the product.
    • Can I return a product?
      Yes, after contacting our store. The product cannot show signs of use. It should be in the original packaging.